The Student Cashier Center is not open at this time and the Office of the Bursar is working remotely. We are working to answer all questions during this unexpected time.
We also have a FAQ database on our website to assist you. On our home page, click the Get Help button on the top right of your screen. If your question cannot be answered, please complete our survey so your question can be added to the database.
Trouble Making a Payment
If you are having a problem making a payment, please visit our website for instructional videos https://bursar.louisiana.edu.
Please make sure you are using Firefox as your internet browser. Older versions of Internet Explorer and Safari are unsecure and will not work with the processing company's website.
The only way to make a partial payment is by joining the payment plan in ULink. We do NOT accept partial payments in the office.
Any check received as partial payment WILL BE RETURNED to the address on the check.
1098T's for 2016, 2017, and 2018 can be reprinted through Ulink. If you no longer have access, please contact the IT Help Desk at firstname.lastname@example.org to have your password reset.
All semester deadlines can be found on the academic calendar posted on the Registrar's website.
New statements will be posted monthly, around the 15th of each month, on the students' accounts in ULink. Statements are frozen as of the date at the top of the page. You will receive an email when statements are posted.
If you have already paid your balance, please retain your statements for tax purposes. These are the ONLY statements that we offer at this time. We do NOT prepare manual statements according to employer specifications. We apologize for any inconvenience this may cause you.
Holds will be placed on the student's accounts after the 14th class day (7th for Summer) for those students who owe more than $2700; anyone with a balance after midterm will receive a hold.
B5 and B7 holds come off automatically. They cannot be temporarily lifted.
Please allow 4 to 6 hours for holds to fall off once you make your payment. If it still has not been removed, please email email@example.com and your hold will be removed within 24 hours.
Holds cannot be lifted for any reason except FULL payment on the student's account.
If you are expecting a refund, and have not setup direct deposit, now is the time to set it up!
All you need is a voided preprinted check, or a letter from your bank (direct deposit form from your bank), with all your information typed, and our direct deposit form (please include a phone number).
You can return our form and a voided check to us by coming to the office, placing it in the drop box, or emailing it to firstname.lastname@example.org (but it MUST be sent from your UNIVERSITY EMAIL).
Even if you have direct deposit already for your on-campus job, you will need to fill out and submit a new form with a check mark next “Refunds on my student account.”
Please allow 3-5 business days for your direct deposit information to be entered.
If you are not enrolled in direct deposit, we send a check (but that is subject to change). We encourage you to use direct deposit. If you do not have a bank account to use for direct deposit, many banks offer free checking for students.
Estimated Financial Aid Refunds
Estimated financial aid cannot be refunded. Your estimated aid has to move to the payment section before we can refund it.
For questions regarding financial aid, please contact our financial aid office.
If your refund is from TOPS, you will not be refunded until mid-semester.
Refunds & Future Semesters
We cannot apply your refund to next semester's fees. Refunds cannot be applied to a future semester until the payment for that semester is due.
Incorrect Information on Your Account
- If your financial aid or TOPS is not appearing on your account, please contact the Financial aid office.
- If your scholarship is not appearing on your account, please contact the scholarship office.
- If your housing or meal plan is incorrect on your account, please contact the housing office.
- If you are being charged international insurance or out of state tuition and you are a Louisiana resident, please contact the Registrar's office.
- If you are being charged international insurance, but you have your own policy, please contact Student Health Services.
Changing Your Address or Contact Information
If your address or other contact information has changed, please complete the change of address form found on the Registrar's website.
Changing your emergency contact information in ULink will not change your mailing address with the University.
Information for Parents
If you have questions about your student's account, please make sure you are an authorized user on Touchnet. Follow these instructions to become an authorized user.
Due to FERPA privacy policies, we CANNOT answer questions about your student's account without their permission.
Once you are an authorized user, this is the link to log in to TouchNet. After 3 incorrect password attempts, the system will automatically lock you out. To reset your password, please close your browser completely and wait an hour to request another password.